Guidance for complaint handling

First contact the department that handled your case

If you do not agree, are dissatisfied with a decision or want answers to questions or doubts, contact the department that dealt with your case. In this way, we can best and fastest sort out misunderstandings and together try to find the best solution.

Guidance for complaint handling

If you are still dissatisfied with your request to the department that has processed your case, you can contact our complaint manager in our quality department by using the contact form for a reconsideration of your case. The person responsible for complaints handles your complaint with new eyes and evaluates the case independently and impartially.

We process your complaint as soon as possible and strive to process it within seven business days. The complaint must be submitted as soon as possible and no later than within six months after you have received information about the decision in your case.

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